Return & Refund Policy

This Return & Refund Policy governs purchases made through Wabbus, a multi-vendor marketplace platform connecting customers with independent third-party sellers.

By placing an order through the platform, customers agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

• Returned in original condition
• Original packaging included where reasonably available
• Free from signs of excessive wear, misuse, or intentional damage

All return requests must be submitted through the designated return process and must be approved prior to shipment.

Unapproved returns may be rejected.

2. Refunds

All approved returns are eligible for a full refund only to the original payment method used at checkout.

Customers may alternatively elect to receive full store credit.

Partial refunds are not supported under any circumstances.

Approved refunds are typically processed within 3–5 business days following approval, subject to additional processing time imposed by financial institutions or payment providers.

3. Return Shipping

Return shipping responsibility is determined on a case-by-case basis.

In most cases, return shipping costs are covered by the applicable vendor. However, depending on the item type, return reason, or vendor-specific requirements, the customer may be responsible for return shipping costs.

Where applicable, return shipping responsibility will be clearly communicated at the time of return approval.

4. Inspection, Processing & Extended Timelines

All returned items are subject to inspection upon receipt.

For high-value, oversized, specialty, or otherwise complex orders, additional verification, handling, and review procedures may be required. These orders may be subject to extended processing timelines.

The marketplace reserves the right to implement enhanced verification procedures prior to refund authorization for higher-risk or higher-value transactions.

5. Damaged, Defective, or Incorrect Items

If an item is received damaged, defective, or incorrect, the customer must promptly submit a claim including:

• Order number
• Photographic evidence of the issue
• Description of the discrepancy

Upon verification, the marketplace will coordinate an appropriate resolution with the vendor, which may include a full refund, store credit, or replacement.

Partial refunds are not issued under any circumstances.

6. Non-Delivery, Loss, or Delivery Disputes

Orders marked as "delivered" by the carrier may require additional verification prior to any resolution.

Customers are responsible for ensuring accurate shipping information at the time of purchase. The marketplace is not responsible for delays or delivery failures resulting from incomplete or inaccurate address information provided by the customer.

7. Refused, Unclaimed, or Returned Shipments

Shipments that are refused, unclaimed, or otherwise undeliverable will be processed upon return to the applicable vendor or fulfillment location.

Such returns may be subject to extended processing timelines due to carrier handling, return routing, and inspection requirements.

8. Fraud Prevention & Abuse

The marketplace reserves the right to deny or restrict returns, refunds, or account access in cases of suspected fraud, policy abuse, chargeback abuse, or other misuse of the return process.

Where necessary, additional verification may be required prior to approval of any return or refund request.

9. Multi-Vendor Marketplace Structure

Wabbus operates as a multi-vendor platform facilitating transactions between customers and independent third-party sellers.

While baseline return standards are enforced across the platform, fulfillment responsibilities, inspection requirements, and processing timelines may vary by vendor and product type.

Vendor input may be considered during review; however, final decision-making authority regarding returns and refunds rests solely with the marketplace operator.

10. Policy Updates

The marketplace reserves the right to modify, update, or replace this Policy at any time without prior notice. The most current version will apply to all orders placed through the platform.